LSSC stands for Library Support Staff Certification

Today's guest post is from Sylvia Bowers who has worked at the Baker County Library District for 7 years. She manages the magazine and newspaper collections for the main library, branches & bookmobile. She also works on the circulation desk, processes books and helps with interlibrary loan. "It's a wonderful job and I love it!" she says. She started the LSSC program in January 2010, and is partway through her fourth class.

I am about 1 ½ years and 3 ½ competencies into the Library Support Staff Certification process. We all know that growth and change are challenging, sometimes difficult and often exciting. I decided to begin the LSSC program because after having worked at my library for 6 years, I felt there were fundamental gaps in my understanding of what libraries were all about (mission) that I wanted to fill, and I wanted to gain library-specific skills that would help me do my job better, such as helping a patron with a reference question. It was time for me to find a way to grow and learn and change.

Even though the LSSC program is very flexible in allowing you to choose your own path - portfolios or classes - I’ve chosen to take classes exclusively. This works really well for me because it keeps me on a schedule and keeps me focused. I’ve completed three classes and am in the middle of the fourth one right now. I really enjoy the online learning experience. I’ve taken “Reference” from Infopeople, “Communication, Teamwork and Decisionmaking” from Fresno Pacific University, “Library Technology” from Northern Kentucky University and am currently taking “Foundations of Library Services” also from Northern Kentucky University. Each class has provided a balance between practical skills I can use every day and foundational knowledge about the library profession.

The benefits I’ve experienced from pursuing certification have been numerous.

Beautiful Retro-Styled Library Posters

I stumbled on these posters from Nate Koehler today. They remind me of the illustrations in books I read as a child. They really are gorgeous. You can find the whole set at Nate's website or at design work life .

Why you should attend a book repairing session

Today's guest blogger is Melinda Williams with Multnomah County Library. Melinda has been both a Library Page and Clerk during her tenure at MCL. We are pleased to have her writing about Basic Book Repair for Libraries.

I left the conference full of energy and excitement about how I can apply the information I learned to my library life. On of the key things I wanted to review were my experiences in the book mending workshop. My main goals for the conference were to gain a more in depth understanding of book mending, learn more about how other libraries function, and network with support staff outside MCL.

The book mending workshop was educational and entertaining. My expectations were that we would specifically focus on the how-to and not the why of book mending but I was pleasantly surprised. I appreciate that the instructors, Carolee Harrison and Kristen Kern from PSU, spent time explaining book preservation theory and gave us preservation resources. A few key repairs that I think will be useful on a daily basis at the branch are reattaching loose pages and repairing a loose book cover or back. The workshop focused mostly on repairing hardback books and the materials needed in a repair kit. I was curious about repairing paperbacks but the instructors mentioned in passing that paperbacks are generally created from low quality materials and therefore repair is not cost effective. I would recommend the book repair workshop to anyone who is interested in the preservation of books in a broader sense.

I was also excited about the opportunity to network with other support staff about their experiences in their library systems. I was able to do this by volunteering to staff the registration/raffle table during lunch as well as chatting to people in my book mending workshop during breaks. I am grateful that I had the opportunity to learn about how people came to be clerks, pages and library assistants and their duties on any given day.

Libraries hate wookies?

From forcesofgeek.com, a video by killingmylobster:

Why it's good to create a triangle in your workplace

Today's guest blogger talking about our recent 2011 Conference at The Oregon Garden is Rinny Lakin, a Library Clerk with Multnomah County Library (MCL).

Did you ignore the announcements for this amazing conference because you assumed it was another exclusive club for librarians? Read on! Oregon Library Association’s Support Staff Division is here for support staff (us page, clerk and LA types) from all over Oregon! Now that you know this conference was meant for us and our statewide equivalents, did you know you have missed the last 17 of them?

SSD is here to serve us paraprofessionals all year long. In addition to the yearly conference, SSD provides viable options to stretch your wings outside your role at your library, if you so desire. You can become involved and really shine. I was dazzled to see so many MCL staff involved in organizing and presenting at the conference and beyond. There are over 80 current members, yet 140+ people were at conference!

Director of Tualatin Public Library Abigail Elder gave the keynote address titled Growing Optimism. I found it really encouraging to be reminded that I have the power to become an expert on a topic, digging roots deep, seeking mastery. What really appeals to me about improving my professional offerings this way, is that I do not need to ask permission. I don’t need to win the approval of every co-worker and boss ahead of time nor navigate red tape. These are value-added hobbies I can education myself about (she used knitting as an example, she knows which co-workers can answer knitting questions and recommend knitting resources). Why didn’t she use gardening instead? I have dabbled with my genealogy hobby, but it hadn’t even occurred to me that I could become a resource!

Managing Stress for Healthy Workplaces presented by Philip Mandel- Communication & Stress Management Expert
This dude wrote “Getting Things Done” and “Nuts & Bolts.” We talked about ways to manage stress that we probably have all heard. Breathing out for 6 seconds and inhaling from the soles of your feet up to your collar bones creates the quieting response. Acupressure stress relief points; getting enough water and sleep etc. He also talked about altering our perspectives while being criticized and different ways to work on our brains. Work on our brains!? Yes. People respond to their maps of reality. If you change your map or reality, you change your emotional state. I hope to remember his suggestion to put this on your map “behind every behavior, is a positive intention”.

The most useful thing he showed us was when talking to a patron, to create a triangle (physically and subtly in your choice of words, especially if you are on the phone). You are one point of the triangle, the patron is another and the focus becomes the third point (be that the computer screen, a physical item, or even use your hand to represent an abstract or non-present point of focus). Now you are side by side, working together on the third point. Most of us have already experienced how much better that dynamic is when we help a patron at the check out stations, rather than opposing sides of a desk. I also learned that “Eustress” is the word for positive stress and dysponesis he used to describe “making it worse without wanting to.” Is that the correct usage?

What did you miss at the 2011 conference?

This gorgeous location, that's what. Wow, what a lovely video from myvolantis!

Do you have a library question today?

Today's guest blogger talking about our recent 2011 Conference at The Oregon Garden is Jay Hadley, an Operations Supervisor at the historic Central Library in Multnomah County, where he supervises the work of support staff. He was also our 2011 Conference Committee Chair.

"That's very interesting and thank you for telling me that.  Do you have a library question today?"

Thus was the refrain of the "What to Say: Customer Service in Difficult Situations" session at the 2011 OLA SSD Conference. The room was electric with energy and laughter, as about 80 support staff from libraries all over Oregon shared tales of their customer service experiences and practiced new techniques. Presenter Jennifer Steward played the role of a staff member trying to help a patron, and Lisa Canavan played the role of a difficult patron who kept interjecting all kinds of distractions.  Jennifer kept coming back to the refrain, of "Do you have a library question?" and the participants nodded in approval as they saw different situations handled.  Jennifer and Lisa, both staff at Multnomah County Library, also covered tips on body language and how to deal with potentially dangerous situations.  Two are better than one, so always work with your teammates for safety.

This was just one of my highlights from this conference.  It was a great day at the Oregon Garden in Silverton, with the weather reaching nearly 80 degrees.  124 attendees enjoyed the day and many had a lunchtime tour of the gardens.

Another highlight was Abigail Elder's keynote address.  As the director of Tualatin Public Library, she has worked very hard to build inroads to her community.  She says her best reference time of the week is the hour she spends washing dishes on Fridays at the nearby senior center.  She gets all kinds of questions and has built great relationships.

That's what working at a library is all about for me, building relationships with the people in our various communities.  That way we get the chance to make someone's day, which just might change someone's life!