Friday, July 15, 2011

Conference 2011
Growing Together: Support Staff in Action

Friday, July 15, 2011 | 7:30 am - 4:30 pm
Oregon Garden Resort, Silverton, OR

Cost of attendance is $70 for OLA members and $85 for non-members.
We are pleased to announce our keynote speaker is Abigail Elder, recently-elected OLA Vice President/President-elect and Tualatin Public Library Manager.
Don’t miss out on this great value for important and timely sessions. Registration includes free admission to the Oregon Garden and a boxed lunch to take on a garden stroll.

Basic Book Repair for Libraries, an all-day workshop* capacity reached! Please contact Rea Andrew for upcoming book-mending workshops.
What to Say: Customer Service in Difficult Situations
How to Get the Training You Need: Professional Development Options for Oregon Support Staff
A Day in the Life of A Library Assistant
Marketing Your Library: Strategies for the 21st Century
Technology Petting Zoo including e-readers, iPads, iPhones and more!
Managing Stress for Healthy Workplaces, a presentation by Phil Mandel

Registration is now open.  The link to the registration form is below

Registration deadline is July 8th.

Session Descriptions

Basic Book Repair for Libraries
*Note: This is an all day session and there is an additional $30.00 supply fee. Presenter: Carolee Harrison, Conservation Technician with Portland State University. This is an all day session. Book repair for libraries: a hands-on introduction to book structure, the basics of book mending for circulating collections, and the materials used for long-lasting repairs. Techniques covered will include hinge repair, tipping in pages, spine replacement and recasing. Participants are encouraged to bring their own books to work on; however, please note that work performed in this session is not intended for rare, valuable, or extremely fragile material. The session will also include a discussion on collection maintenance and how to prevent damage to books.

What to Say: Customer Service in Difficult SituationsWhat do you say when delivering customer service and things get difficult? How do you respond when people are confused or upset? How do you cope if a patron gives you unwanted attention? And, how do you maintain your own emotional health & safety as you serve day in and day out in a customer service role? Lisa Canavan and Jennifer Steward of Multnomah County Library will provide strategies to provide customer service even when confronted with the difficult situations that occur on the library front lines.

How to Get the Training You Need: Professional Development Options for Oregon Support Staff
Do you have training needs or are considering the best route to advance your career? MaryKay Dahlgreen from the Oregon State Library will discuss free and low-cost training resources through the state library and beyond. Following her presentation, library staff will share their experiences in seeking continuing education in Oregon. Bill Kelm will discuss the option of getting an MLS, and Sylvia Bowers will talk about Support Staff Certification.

A Day in the Life of a Library Assistant
This session is a chance to walk a mile in someone elses shoes as they share some experiences from their job. Three speakers from across Oregon representing very different positions will enlighten and entertain you with stories from the trenches. Peek into the workday of Melissa Madenski, Adult Literacy Coordinator at Multnomah County Library; Jeremy Skinner, Archives Assistant at Watzek Library at Lewis and Clark College; and Alicia Merrill and Shelly Blakley from Deschutes Public Library.

Marketing your Library: Strategies for the 21st CenturyHaving trouble focusing your energies or finding the time to tackle marketing? Don't have much experience but finding marketing and outreach tasks on your plate? Want to hear what other Libraries have done to make the job easier? Learn about the successes of others and take home some practical skills to make marketing your Library more manageable. Sam Wallin from Woodland Community Library in Woodland, WA will be presenting on creating unique library videos and using Youtube as a marketing tool.  Nikki Williams will talk about her work to create a marketing committee for the Watzek Library at Lewis and Clark College and some of the most successful campaigns to grow out of this effort. Arlene Keller and Jeremy Graybill from Multnomah County Library will discuss their successes with social media marketing campaigns, such as on Facebook and Twitter. Don’t miss this opportunity to find out new strategies for getting your library’s message out there!
Technology Petting Zoo
Our Technology Petting Zoo will feature Todd Feinman, Incoming Chair of the Oregon Digital Library Consortium and Librarian at Lake Oswego Public Library, who will discuss popular eReaders, downloadable audio and eBooks, along with Library2Go and its future. Martha Flotten, Reference Coordinator at Multnomah County Library, will tell us about MCL’s groundbreaking projects using iPhones and iPads to provide reference assistance in the stacks and with Freegal, a downloadable music service for libraries. This will be followed by an opportunity to “pet” new technologies including and beyond those covered in the session. The zoo will stay open during lunch.

Managing Stress for Healthy Workplaces
Do you have a stress-free workplace? Then you don't need this session. The rest of us will be able to join Phil Mandel in learning practical skills for reducing stress in the workplace. This session will identify common workplace stresses and offer strategies for reducing them that you will be able to use immediately.

Accomodations and Local Information  

Conference Hotel
Oregon Garden Resort 
895 W. Main Street, Silverton, OR 97381
Conference rate is $119.00 plus tax. Book early! Conference rate is valid through 6/13.

To get the conference rate, use this link:
Group ID is support
Password is support

The Oregon Garden Resort and the Oregon Garden are located less than one mile from downtown Silverton, Oregon and less than 15 miles from Salem, Oregon.
Other Accomodations
Silverton Inn and Suites
Water Street Inn
Birdwood Inn Bed and Breakfast
Silver Falls State Park Camping and Cabins
Silver Spur RV Park

Local Attractions
Silverton, Oregon is a charming small town of 10,000 with several restaurants and cafes, shops, and nearby outdoor and historic attractions.
Silverton Chamber of Commerce
Silverton Murals Walking Tour
Oregon Garden
Gordon House at the Oregon Garden
Silver Falls State Park
Silverton Country Historical Society, open Saturdays and Sundays 1-4 and by appointment

Creekside Grill
The Gathering Spot
Silver Grille
Mac’s Place
The Home Place
Howard Hinsdale Cellars wine bar

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